Faq
Orders and shipments
How long does it take shipment ?
Shipping times may vary depending on the destination. Generally, orders are shipped at 12:00 every working day with Express 24h service. For international shipments, times may vary depending on the destination. Find more details on the product page and in the cart.
I can modify or delete my order after placing it ?
Orders can be modified or cancelled before receiving the shipping confirmation email. Contact us immediately at the email address info@vittoriocitro.com with your request.
Payments
Which methods of payment accepted ?
We accept all major payment methods, including credit/debit cards (Visa, MasterCard, American Express) and digital payments such as PayPal, Scalapay and Klarna.
It is safe to make a payment on your ? site
Absolutely. Our customers' security is a top priority. We use SSL encryption to protect all transactions and personal details.
Products
What can I do if the desired product is exhausted ?
If a product is temporarily out of stock, please use the "Notify me when available" feature on the product page to be notified when it is back in stock.
The products sold on your site are original ?
Absolutely yes. We are committed to providing only authentic and original products. We work directly with official brands and distributors to ensure that every item we sell is 100% genuine. Your trust is fundamental to us, therefore we take rigorous measures
Customer support
How can I contact customer service ?
Our customer support team is available to help you. You can contact us via email at info@vittoriocitro.com, via our contact form on the website, or by telephone on +39 081 18944760 on weekdays from 9:30 to 13:00 and from 16:30 to 20:00
Offer support in other languages ?
Currently, we offer support in Italian and English. We are working to expand support to other languages soon.
Get in touch
Do you have questions about your order?