If for any reason the customer is not satisfied with their purchase, the unworn items can be returned for size/colour change, store credit or refund within 14 days from the date of receipt of the goods, using the return form at the following link
All labels must be neither cut nor broken.
- To request the return authorization, it is necessary to fill in the form that you will find at https://vittoriocitro.it/pages/prenota-reso and enter your order number, Reason for the return, and the item of the product to be returned, no later than 15 days from the purchase.
The return shipment made with the courier indicated by VITTORIOCITRO.IT will be FREE.
If the return is sent using a different courier, all costs will be charged to the customer.
- The return shipment must take place within 14 days of receiving the order.
There are 3 types of compensation available:
It is possible to make an exchange only for a different size or a different color of the same item, if available. The new requested garment can be returned following the same procedure.
As soon as the return has been received and processed, a code for the total value of the returned items will be sent to the customer, to be used for subsequent purchases. Any cost originally incurred to ship the order will only be included in the Store Credit if all purchased items are returned.
The Store Credits:
- can be used only once within 3 months from the time of return;
- cannot be combined with other Store Credits;
- must be used entirely in an order of equal or greater value.
The refund will be made within 7 days from the date on which the product arrives at the VITTORIO CITRO BOUTIQUE warehouse and the garments will be verified.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with Paypal, Alipay, or Bank Transfer the amount will be returned to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded. Any cost originally incurred for shipping the order will not be refunded to the customer in any case.
- Payment on delivery In case of return of orders paid for on delivery, the refund will be made by bank transfer made out to the buyer/consumer indicated in the order. Costs incurred for payment on delivery and shipping will not be reimbursed.
TERMS AND CONDITIONS
- The security thread on the items being returned must not be cut or broken. The garments must not have been worn, washed or altered and must not show any signs of use. The soles of the footwear must be in perfect condition and show no signs of any kind.
- Each garment must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, coat covers, etc.) received with the order.
- All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
- Swimwear and underwear (bikinis, briefs, boxers, etc.) must be tried on over your own underwear. Returns will be refused and sent back to the customer if the garments show signs of use.
- In the event that the customer receives defective goods, or that errors occur in shipments by VITTORIOCITRO.IT, the customer is invited to immediately contact returns @vittoriocitro.it , VITTORIOCITRO.IT reserves the right to request photographic evidence before authorize returns for defective goods and bear the shipping costs for returning the goods to their premises.
VITTORIOCITRO.IT also reserves the right to refuse returns that are not authorized or that do not comply with all the conditions set forth.
In these cases the goods will be returned to the sender at the original shipping address.
Any acceptance of such returns in any case involves a charge equal to 10% of the value of the returned goods.
- The right of withdrawal for contracts concluded on the VITTORIOCITRO.IT website is excluded in accordance with art. 59 Italian Consumer Code relating to:
a) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery.
b) the supply of goods which are likely to deteriorate or expire rapidly.
By way of non-exhaustive example, the following products are certainly excluded from the withdrawal:
- Articles from the Underwear/Lingerie section (slips, socks, etc.).
- Articles in the HOME section (Perfumers and home fragrances, Candles, etc..)
- Articles in the BEAUTY section ( Perfumes , oils , creams , Personal care products , bath products )
For all aspects not specifically expressed, the European legislation for distance commerce prevails.