Shipping policy
Shipping Policy
Vittorio Citro S.r.l. · Via Sasso 1, 84086 Roccapiemonte (SA), Italy · VAT No. IT05556330651
Updated 19 September 2026
This policy applies to orders placed online on vittoriocitro.it and its related websites (including vittoriocitro.fr). The costs shown include VAT and are the same as those displayed at checkout before you confirm your order.
1. Where we ship
We ship to Italy, San Marino and the European Union countries to which orders can be placed from our website: you select the delivery country at checkout.
We do not ship to destinations subject to customs formalities: the Canary Islands, Ceuta, Melilla and non-EU countries. No customs duties or charges apply to shipments within the European Union.
2. Italy
| Service | Delivery time | Cost |
|---|---|---|
| Standard (GLS) | 1-3 working days | 5,00 € — free for orders of 149 € or more |
| Priority Express (GLS) | 1-2 working days | 7,00 € |
| Collection in boutique, Roccapiemonte (SA) | after our confirmation | free |
Express orders take priority in preparation: on days with a high volume of orders they are packed and handed to the courier first, while Standard orders may leave on the following working day. Once handed to the courier, a parcel normally travels within Italy in 1-2 working days.
In rare cases delivery within Italy may take 3-4 working days; for minor islands, remote areas and locations not served daily by the courier, delivery times may be longer.
3. European Union
Standard shipping with GLS, free for orders of 299 € or more (or the local-currency equivalent shown below), except for the areas listed in section 4.
| Zone | Countries | Estimated delivery time | Cost |
|---|---|---|---|
| 1 | Austria, Germany | 3-4 working days | 8,90 € |
| 2 | Belgium, France, Luxembourg, Netherlands, Poland, Czech Republic | 3-5 working days | 12,90 € · 57 PLN · 320 CZK |
| 3 | Denmark, Portugal, Slovakia, Spain, Hungary | 4-6 working days | 16,90 € · 130 DKK · 6.200 HUF |
| 4 | Bulgaria, Croatia, Estonia, Greece, Latvia, Lithuania, Romania, Slovenia, Sweden | 5-7 working days | 20,90 € · 115 RON · 240 SEK |
| 5 | Cyprus, Finland, Ireland, Malta | 6-8 working days | 32,90 € |
Free shipping threshold in local currency: 1.310 PLN · 7.300 CZK · 2.240 DKK · 109.000 HUF · 1.575 RON · 3.380 SEK.
The list includes the countries served by our network: only those where sales are active appear at checkout.
4. Islands and remote areas
For these destinations the courier applies higher rates and free shipping does not apply:
| Destination | Cost |
|---|---|
| Balearic Islands | 35,00 € |
| Madeira | 50,00 € |
| Azores | 75,00 € |
5. Order preparation and delivery times
Orders confirmed by 12:00, Monday to Friday, are normally shipped the same day (for Standard orders, on days with a high volume of orders, the following working day). Orders confirmed after 12:00, at the weekend or on a public holiday leave on the next working day. Working days are Monday to Friday, excluding Italian national public holidays and local Roccapiemonte holidays.
The delivery times shown are estimates and run from the moment the parcel is handed to the courier. During peak periods (Black Friday, Christmas, sales) they may be longer: in that case we will announce it on the website. Orders requiring a payment security check may take one additional working day.
Maximum delivery period. In any event, delivery takes place within 30 days of the conclusion of the contract. If delivery does not take place within the stated period, you may ask us to deliver within an appropriate additional period; if this is not met either, you may terminate the contract and obtain a full refund of the amount paid, at no cost to you (art. 61 of the Italian Consumer Code).
6. Delivery and tracking
When your order leaves, you will receive an email with the GLS tracking number and the link to follow your shipment. From the courier's link, where the service is available in your country, you can choose a different date or delivery to a GLS pick-up point or locker.
If you are not at home, the courier makes a second attempt and leaves a notice; the parcel is then held at the indicated point for the period set by the courier in your country.
Delivery address. You can change it by contacting us before shipment. If the parcel is returned to us because of an incomplete or incorrect address provided at the time of purchase, the new shipment is at your expense at the cost stated in this policy.
7. Who is responsible for the parcel in transit
Until delivery, the parcel travels at our risk: if it is lost or arrives damaged, you only need to let us know and we will deal with the courier. Risk passes to you when you (or a person designated by you, other than the carrier) acquire physical possession of the goods, as provided for by art. 63 of the Italian Consumer Code.
The exception is where you choose and instruct a carrier other than those we offer: in that case risk passes when the goods are handed over to that carrier.
8. Damaged or incomplete parcel
On delivery, check that the packaging is intact; if it is visibly damaged, you can accept it "with reservation", stating this to the courier. We ask you to write to us within 48 hours of delivery at resi@vittoriocitro.it with your order number and photos of the packaging and the product: a prompt report allows us to open a claim with the courier straight away and to replace or refund the item.
This request serves to speed up handling and in no way limits your statutory rights, in particular the 24-month legal guarantee of conformity.
9. Cash on delivery
Cash on delivery is available only for deliveries within Italy.
10. Contact
Customer service: info@vittoriocitro.com · +39 081 1972 3599
Monday-Saturday 10:00-13:30 | 16:30-20:30