Shipping, Returns & Customs Duties
Here you will find all the information about shipping, returns and customs duties. We handle every order with care, offering clear delivery methods and tracking always available.
Italy
Orders are processed Monday to Friday. For same-day shipping, the order must be completed by 12:00.
Free over €149 Standard €5 Express €7 Priority €10
| Method | Estimated delivery times | Cost |
|---|---|---|
| Standard Delivery | 1–3 business days | €5.00 (free in Italy from €149 (European Union from €299)) |
| Express Delivery | 1–2 business days | €7,00 |
| Priority Delivery | 1 business day | €10,00 |
Delivery times are estimates and may vary depending on the location and peak seasons.
Europe (EU)
Delivery times: 2–4 business days
Shipping cost: €10.00 (fixed)
Courier: DHL Express, UPS
Western Europe
| Country | Estimated delivery times |
|---|---|
| France | 2–3 business days |
| Germany | 2–3 business days |
| Spain | 2–3 business days |
| Portugal | 3–4 business days |
| Austria | 2–3 business days |
| Belgium | 2–3 business days |
| Netherlands | 2–3 business days |
| Luxembourg | 2–3 business days |
Eastern Europe
| Country | Estimated delivery times |
|---|---|
| Poland | 3–4 business days |
| Czech Republic | 3–4 business days |
| Hungary | 3–4 business days |
| Romania | 4–5 business days |
| Bulgaria | 4–5 business days |
| Croatia | 3–4 business days |
| Slovenia | 2–3 business days |
| Slovakia | 3–4 business days |
Northern Europe
| Country | Estimated delivery times |
|---|---|
| Sweden | 3–4 business days |
| Denmark | 3–4 business days |
| Finland | 4–5 business days |
| Iceland | 5–7 business days |
EU customs duties: no customs duties apply to shipments within the European Union. The price paid at checkout is final.
Other countries (non-EU Europe and special destinations)
| Country | Estimated delivery times | Duties note |
|---|---|---|
| Switzerland | 3–4 business days | Possible duties and taxes payable by the recipient |
| United Kingdom | 3–5 business days | Possible duties and taxes payable by the recipient |
| Norway | 4–5 business days | Possible duties and taxes payable by the recipient |
| Ireland | 3–4 business days | EU: no customs duties |
| Greece | 4–5 business days | EU: no customs duties |
| Malta | 4–5 business days | EU: no customs duties |
| Cyprus | 5–7 business days | EU: no customs duties |
Note: for shipments outside the EU (e.g. Switzerland, United Kingdom, Norway), customs duties and import taxes payable by the recipient may apply, in accordance with the regulations of the destination country.
Rest of the world
Delivery times: 5–10 business days
Shipping cost: calculated at checkout
Courier: DHL Express, FedEx
North America
United States, Canada, Mexico — 5–7 business days
Middle East
United Arab Emirates, Qatar, Saudi Arabia, Kuwait — 5–7 business days
Asia
Japan, South Korea, Singapore, Hong Kong — 6–8 business days
Oceania
Australia, New Zealand — 7–10 business days
Important: for international shipments outside the EU, customs duties, import taxes, and customs clearance fees are payable by the recipient and vary by country.
Returns
Returns are simple and guided. The product must be returned intact, unused, and complete with its original packaging.
Procedure
The procedure is the same for returns and exchanges. Start your request by entering your email and order number. You can find the number in the confirmation email.
Returns within 30 days of the purchase date. Items must be unworn, with original tags and accessories. Refund within 14 days of receipt and inspection. Both the product and packaging must be intact.
Cash on delivery: exchange or store credit only.
Item damaged? contact us within 48 hours.
Important information
Order tracking
You will receive an email with the tracking number as soon as your order is shipped. You can track the shipment in real time on the courier’s website or in the “My orders” section of your account.
Shipping hours
Orders are processed Monday to Friday. Orders placed over the weekend or on public holidays will be shipped on the next business day. Cut-off time for same-day shipping: 12:00.
Home delivery
The courier will attempt delivery to the address provided. If no one is present, instructions for collection or redelivery will be provided according to the courier’s procedures.
Gift wrapping
If you select the gift-wrapping option, your order will be carefully prepared in an elegant Vittorio Citro box. The invoice will not be included in the package.
Fashion and fragrances in the same order
Vittorio Citro is one of the few Italian boutiques where luxury clothing and niche fragrances travel in the same order, with a single express shipment throughout Italy. Fragrances are protected with packaging designed for glass items.
Click & Collect
Prefer to collect your order in store? Select “In-store pickup” at checkout. You will receive a notification when your order is ready (usually within 2–4 hours). Full details are available on the Boutique Pickup page.
Special periods
Black Friday, Christmas and Sale: during peak periods, delivery times may be delayed by 1–2 business days due to the high volume of orders. We recommend shopping in advance.
This page contains information on shipping, delivery times, costs, returns and customs duties from Vittorio Citro Boutique. No duties are charged on delivery for EU orders. For non-EU destinations, any customs charges are payable by the recipient.
This page provides official information on shipping, returns, delivery times and customs duties from Vittorio Citro Boutique for Italy, Europe and the rest of the world.