Terms of service

Overview

Welcome to Vittorio Citro.

These Terms and Conditions govern access to, browsing and use of the vittoriocitro.it website and the purchase of products offered online by Vittorio Citro.

The terms "we", "us", "our" and "Vittorio Citro" refer to the seller and operator of the website. The terms "customer", "user" or "you" refer to the person who accesses the website, browses it, places an order or uses the services available.

By using the website, creating an account, placing an order or completing a purchase, you declare that you have read, understood and accepted these Terms and Conditions, the Privacy Policy, the Cookie Policy, the Shipping and Delivery Policy and the Returns and Refunds Policy.

If you do not accept these Terms and Conditions, please do not use the website or place orders.

Seller details

Vittorio Citro
Website: vittoriocitro.it
Email: info@vittoriocitro.it
Telephone: +39 081 1972 3599
Customer service hours: Mon-Sat 10:00-13:30 | 16:30-20:30

Company name: Vittorio Citro Srl
Registered office: Via Sasso 1, 84086 Roccapiemonte , Salerno
VAT Number: 05556330651

1. Scope

These Terms and Conditions apply to all orders placed online on vittoriocitro.it.

Any special conditions, promotions, campaigns, discount codes, gift cards or commercial initiatives may be subject to additional rules. In the event of conflict between these Terms and the specific conditions of a promotion, the specific conditions of the promotion shall prevail, to the extent permitted by law.

For purchases made at the physical store, the conditions communicated in the boutique at the time of purchase apply.

2. Consumer customers and professional customers

For the purposes of these Terms:

  • "consumer" means a natural person who purchases for purposes outside any trade, business, craft or profession they may carry on;

  • "professional customer" or "business customer" means a person or entity purchasing in the course of their trade, business, craft or profession.

Consumer customers benefit from the mandatory protections provided for by the Italian Consumer Code.

Professional customers are subject to the rules of the Italian Civil Code and to these conditions to the fullest extent permitted by law.

3. Account, personal data and user responsibilities

To place an order, you may need to provide personal data, billing details, telephone numbers, an email address, a shipping address and payment information.

You declare that all the data you provide are true, correct, complete and up to date.

You are responsible for:

  • the accuracy of the shipping address;

  • the correctness of your telephone number and email address;

  • being available to receive communications relating to your order;

  • keeping your account credentials safe;

  • all activity carried out through your account.

Vittorio Citro is not responsible for delays, failed deliveries, parcels held in storage, additional costs or problems arising from incorrect, incomplete or out-of-date data provided by the customer.

4. Products, images and descriptions

We strive to present products as accurately as possible through images, descriptions, compositions, colours, sizes and details.

However, you acknowledge that:

  • colours may vary depending on the screen, device, brightness and settings used;

  • any minor colour differences do not automatically constitute a defect or lack of conformity;

  • images may include props or accessories not included with the product, unless otherwise stated;

  • descriptions may be updated, supplemented or corrected at any time.

If you have any doubts about the size, colour, fit, composition or characteristics of a product, please contact customer service before completing your purchase.

5. Product availability

Product availability shown on the website is constantly updated, but temporary discrepancies may occur due to simultaneous sales online and in the physical boutique, inventory errors, technical problems or system synchronisation.

If a product turns out to be unavailable after you have ordered it, Vittorio Citro will inform you and will offer, where possible:

  • a refund of the amount paid;

  • replacement with an alternative item;

  • a gift card, only if you voluntarily choose it;

  • waiting for restocking, if available.

The automatic acknowledgement of receipt of an order does not constitute an absolute guarantee that the product is available.

6. Prices, errors and promotions

Prices are shown in euro and include VAT, unless otherwise stated.

Shipping costs, any customs duties, import taxes, handling costs or ancillary services are shown separately where applicable.

Prices, discounts and promotions may be changed at any time without notice.

In the event of an obvious pricing error, technical error, malfunction, promotion applied anomalously or a price that is manifestly inconsistent with the real value of the product, Vittorio Citro reserves the right to:

  • cancel the order;

  • suspend fulfilment;

  • contact you to confirm the correct price;

  • refund in full any amount paid.

You may not demand the fulfilment of an order based on an obvious, technical or recognisable error.

7. Discount codes and promotions

Discount codes are personal, cannot be combined unless otherwise stated, cannot be exchanged for cash and may be used in accordance with the conditions stated when they are issued.

Vittorio Citro reserves the right to cancel or refuse the use of discount codes in the event of:

  • improper use;

  • abuse;

  • duplication;

  • unauthorised distribution;

  • technical error;

  • use contrary to the conditions of the promotion.

Discount codes cannot be applied retroactively to orders already concluded.

8. Conclusion of the order

When you submit an order, you are making an offer to purchase.

The order is deemed accepted by Vittorio Citro only after confirmation of acceptance, verification of payment, verification of product availability and the start of order preparation.

Vittorio Citro reserves the right to refuse, suspend or cancel an order, even after the automatic confirmation has been sent, in the event of:

  • product unavailability;

  • pricing error;

  • error in the description;

  • incomplete or unverifiable data;

  • unauthorised payment;

  • suspected fraudulent use of the payment method;

  • previous disputes, chargebacks, failures to collect parcels, anomalous returns or non-compliant behaviour;

  • an order placed for the purpose of unauthorised resale;

  • impossibility of delivery;

  • breach of these Terms.

If we cancel the order, any amount paid will be refunded using the payment method used, unless otherwise agreed as permitted by law.

9. Payments

The available payment methods are shown at checkout.

You declare that you are authorised to use the chosen payment method and that the information provided is correct and legitimate.

In the event of an unauthorised, suspicious, declined, revoked or disputed payment, Vittorio Citro may suspend the order, cancel it or request additional checks.

Vittorio Citro reserves the right to request documentation or confirmation of your identity where necessary to prevent fraud, misuse or unauthorised payments.

10. Cash on delivery

Cash on delivery, where available, is subject to acceptance by Vittorio Citro.

Vittorio Citro reserves the right to disable, refuse or restrict cash on delivery in the event of:

  • high-value orders;

  • unverifiable addresses;

  • previous failures to collect parcels;

  • previously refused orders;

  • anomalous behaviour;

  • products that are in particularly high demand, delicate or subject to limited availability.

For orders paid by cash on delivery and subsequently returned with approval, no cash refunds are made.

The refund may be made by bank transfer to an IBAN in the name of the customer who placed the order, once the necessary details have been provided.

Alternatively, at your request, a gift card may be issued or an exchange of size, colour or item may be made, if available.

11. Anti-fraud checks and security

To protect customers, the company and payment networks, Vittorio Citro may carry out anti-fraud checks on the orders received.

By way of example, the following may be checked:

  • billing details;

  • shipping address;

  • IP address;

  • telephone number;

  • payment method;

  • consistency between the payment holder and the recipient;

  • history of orders, returns, disputes or chargebacks.

In the event of high risk, an anomalous order or suspected unauthorised use of the payment method, Vittorio Citro may suspend or cancel the order and refund any amount paid.

12. Shipping and delivery

The shipping and delivery times shown on the website are estimates based on the couriers' normal operating times.

Vittorio Citro is not responsible for delays caused by:

  • couriers;

  • strikes;

  • weather events;

  • peak season periods;

  • public holidays;

  • logistics congestion;

  • customs checks;

  • force majeure;

  • an incorrect or incomplete address provided by the customer;

  • absence of the recipient;

  • the customer's failure to cooperate with the courier.

You are required to track your shipment and to make yourself available for delivery.

13. Incorrect address, failed delivery and parcels held in storage

You are responsible for the accuracy of the delivery address entered when ordering.

In the event of an incorrect or incomplete address, absent recipient, failure to collect, refusal of delivery or an uncollected parcel held in storage, Vittorio Citro may charge you, or deduct from the refund, any costs of:

  • shipping;

  • return to sender;

  • reshipping;

  • storage;

  • administrative handling;

  • charges applied by the courier.

If the parcel is returned for reasons attributable to you, Vittorio Citro may cancel the order and refund the amount due net of the costs incurred, within the limits permitted by law.

14. Passing of risk

For orders placed by consumer customers, the risk of loss of or damage to the product passes to you when you, or a third party designated by you other than the carrier, acquire physical possession of the product.

If you independently choose a carrier other than those offered by Vittorio Citro, the risk passes to you when the product is handed over to the carrier you have chosen.

For orders placed by professional or business customers, unless otherwise agreed in writing, the risk passes to the customer when the product is handed over to the carrier.

15. Damaged delivery or parcel anomalies

On delivery, you are required to check the condition of the parcel carefully.

If the parcel is damaged, wet, open, crushed or tampered with, or shows visible anomalies, you must:

  • accept the parcel with a specific reservation, stating the reason for the reservation;

  • photograph the parcel before opening it;

  • photograph the shipping label;

  • keep the packaging, box and internal materials;

  • contact us promptly.

The generic wording "accepted with reservation" may not be sufficient to open an effective claim with the courier. We recommend specifying the visible damage, for example "parcel crushed", "parcel open", "parcel wet", "tape tampered with".

You must notify us of any transport damage, missing items or anomalies within 48 hours of delivery, sending photos and a description of the problem.

The consumer's mandatory rights provided for by law remain unaffected.

16. Right of withdrawal and returns

Consumer customers have the right to withdraw from the purchase within the periods provided for by applicable law.

Vittorio Citro offers a returns policy within 30 days of the order date (in any case never less than the 14 days from delivery provided for the legal right of withdrawal), under the conditions set out in the Returns and Refunds Policy.

The return procedure must be started using the online form available at:

https://go.ifreturns.com/it/vittoriocitro

A return request does not automatically mean that the refund is approved.

Every returned product will undergo a quality check on arrival at our warehouse.

You are liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, size, fit and functioning.

17. Essential return conditions

The product must be returned:

  • intact;

  • unused;

  • unwashed;

  • undamaged;

  • free from odours, stains, make-up, deodorant, perfume or signs of use;

  • complete with original tags;

  • complete with seals, accessories, dust bag, box, packaging and original materials where present.

Footwear must be tried on only on clean, dry surfaces.

Items with dirty, marked or scratched soles or with obvious signs of use will not be considered intact.

18. Original packaging, boxes and return packaging

The brand's original packaging, including the shoe box, is an integral part of the product.

The original box must not be used as outer packaging for shipping the return.

You must place the original box inside additional protective packaging, such as a plain box, a suitable shipping bag or other wrapping suitable for transport.

You must not apply directly to the original packaging:

  • shipping labels;

  • adhesive tape;

  • writing;

  • seals;

  • glue;

  • staples;

  • transport documents;

  • any material that could alter, soil or damage the packaging.

If the original box has been used as outer packaging, or is labelled, taped, written on, deformed, torn, dirty or damaged, Vittorio Citro reserves the right to apply a reduction of the refund proportionate to the diminished value of the product and its packaging.

The reduction may also be applied where the product is physically intact but can no longer be resold as new because of the damage to the original packaging.

19. Return costs

Return shipping costs are set out in the Returns and Refunds Policy.

Except where a product is confirmed to be wrong, defective or damaged, the direct costs of returning the goods are borne by you and may be deducted from the final refund.

Italy: free returns. European Union: cost equal to that of standard shipping to the delivery country, according to the rates set out in the Shipping Policy.

20. Unauthorised, late or non-compliant returns

Returns sent without authorisation, after the deadline, without identifying details or not in accordance with the instructions received may not be accepted.

In the case of an unauthorised, late or non-compliant return, the item will be held at our warehouse for 30 days from the notification sent to you.

During that period, you may request that the product be sent back to you at your own expense.

Once the 30-day period has elapsed without instructions, collection or payment of the costs of sending it back, Vittorio Citro reserves the right to deal with the product as permitted by applicable law and to charge any storage, handling and reshipping costs.

21. Items excluded from returns

For reasons of hygiene, safety or personalisation, or due to the nature of the product, some items cannot be returned or can be returned only if intact, sealed and unused.

The following are excluded from returns, unless a defect or lack of conformity is confirmed:

  • swimwear and underwear if tried on in direct contact with the skin, without the hygiene seal or with the seal tampered with;

  • fragrances, cosmetics and sealed products if opened, used, without cellophane or with packaging that is not intact;

  • items personalised, modified or made to the customer's specifications;

  • items that are used, washed, altered or damaged;

  • items without tags, seals, accessories or original packaging where these elements are an integral part of the product.

22. Refunds

The refund is processed after the return has been received and the quality check has been completed.

Vittorio Citro may withhold the refund until it has received the returned product or until you have provided proof that the return has been shipped.

Once the return has been approved, the refund will be made using the same payment method used for the purchase, unless otherwise agreed as permitted by law.

For cash on delivery payments, the refund will be made by bank transfer to an IBAN in the name of the customer who placed the order, unless you voluntarily choose an exchange or a gift card.

The actual crediting of the funds depends on the processing times of the bank, card network or payment provider.

23. Shipping costs of the original order

If you withdraw from the entire order, the amounts due will be refunded in accordance with applicable law.

Any supplementary costs expressly chosen by you for delivery methods other than the least expensive standard delivery available, such as express, priority or insured shipping or special services, will not be refunded.

24. Defective, wrong or damaged items

If you receive a wrong, defective or damaged item, you must contact Vittorio Citro within 48 hours of delivery, sending:

  • order number;

  • photos of the product;

  • photos of the outer packaging;

  • a photo of the shipping label;

  • a detailed description of the problem.

Prompt notification is necessary to allow us to verify what happened and, where necessary, to open a claim with the courier.

In the event of a confirmed defect, error or damage attributable to Vittorio Citro or to transport managed by Vittorio Citro, you will be entitled to the remedies provided for by applicable law.

Your rights under the legal guarantee of conformity remain unaffected.

25. Legal guarantee of conformity

Products sold to consumer customers are covered by the legal guarantee of conformity provided for by current legislation.

The legal guarantee applies to any lack of conformity existing at the time the goods are delivered, within the limits provided for by law.

The guarantee does not cover, by way of example:

  • damage caused by improper use;

  • normal wear and tear;

  • accidental damage;

  • washing not in accordance with the instructions;

  • inadequate storage;

  • unauthorised alterations or repairs;

  • damage caused by the customer;

  • natural variations in materials, leathers, fabrics or artisan workmanship that do not constitute a defect.

To make a guarantee claim, you must contact customer service providing your order number, a description of the problem and clear photos of the product.

26. Exchanges of size, colour or item

Exchanges of size, colour or item are subject to product availability.

To secure the availability of the item you want, we recommend submitting a new return request and placing a new order.

Any exchanges may be handled in the manner indicated by customer service.

27. Gift cards and credits

Gift cards, where issued, can be used only on vittoriocitro.it, unless otherwise stated.

Gift cards cannot be exchanged for cash, except in the cases expressly provided for by law.

If an order paid with a gift card is returned, the refund may be credited back in the form of a gift card or equivalent credit.

28. Disputes, chargebacks and duty to cooperate

If you have a problem with an order, delivery, payment, return or refund, please contact Vittorio Citro promptly before opening a dispute with banks, payment networks, PayPal or other providers.

Opening a dispute or chargeback does not suspend your obligation to cooperate by providing information, photos, documents, statements and any other element useful for an accurate reconstruction of the facts.

In the event of a chargeback, unfounded dispute, untruthful statements, non-compliant return, failure to return the product or abuse of payment procedures, Vittorio Citro reserves the right to produce all available documentation, including:

  • order confirmation;

  • proof of payment;

  • shipping details;

  • proof of delivery;

  • email or chat communications;

  • return request;

  • return instructions sent to the customer;

  • photos or videos of the product shipped;

  • photos or videos of the product returned;

  • quality check documentation;

  • the timeline of events relating to the order.

Vittorio Citro also reserves the right to limit, suspend or refuse future orders from customers who have made abusive claims, unfounded chargebacks, repeated failures to collect parcels, non-compliant returns or engaged in conduct contrary to these Terms, within the limits permitted by law.

29. Documentary evidence and communications

You agree that communications relating to your order may take place by email, telephone, SMS, WhatsApp, automatic website notifications, the returns portal or other channels you indicate.

Communications sent to the email address you provided when ordering are deemed to have been validly sent.

Vittorio Citro may retain, within the limits permitted by data protection law, documentation relating to orders, payments, shipments, returns, refunds and disputes in order to protect its rights, prevent fraud and manage any disputes.

30. Use of the website

You undertake to use the website lawfully, properly and in compliance with these Terms.

It is forbidden to:

  • use the website for unlawful purposes;

  • provide false or incomplete data, or data of third parties without authorisation;

  • place fraudulent orders;

  • interfere with the operation of the website;

  • attempt unauthorised access;

  • copy, extract or reuse content without authorisation;

  • use unauthorised bots, scrapers, crawlers or automated systems;

  • publish offensive, defamatory, false or harmful content;

  • use the website in a way that harms Vittorio Citro, its customers, suppliers or partners.

31. Intellectual property

All content on vittoriocitro.it, including texts, images, graphics, logos, videos, layout, descriptions, photographs, visual elements, code, design and editorial content, is protected by intellectual property law.

The reproduction, copying, distribution, modification, publication, extraction, scraping or unauthorised use of the website's content is forbidden.

The trademarks of the brands sold on vittoriocitro.it belong to their respective owners and are used solely to identify the products sold.

32. Reviews, comments and content submitted by customers

You may submit reviews, comments, images, suggestions or other content, where the website allows it.

You warrant that such content:

  • is truthful;

  • does not infringe the rights of third parties;

  • is not defamatory, offensive, unlawful or misleading;

  • does not contain viruses, spam or harmful content.

Vittorio Citro reserves the right to moderate, remove or not publish content that it considers non-compliant, offensive, false, irrelevant, fraudulent or contrary to these Terms.

33. Third-party links and services

The website may contain links, integrations, tools or services provided by third parties, including payment, shipping, review, marketing, analytics, social network and technology platforms.

Vittorio Citro is not responsible for content, services, malfunctions, errors, delays, damage or data processing carried out by independent third parties.

The use of third-party services may be subject to the specific terms and policies of the respective providers.

34. Shopify

The vittoriocitro.it website may be operated through Shopify infrastructure or other technology providers.

All sales made on vittoriocitro.it are concluded directly with Vittorio Citro, unless otherwise stated.

Shopify and the other technology providers are not responsible for products, orders, shipping, returns, refunds or commercial relationships between the customer and Vittorio Citro.

35. Privacy and cookies

The processing of personal data is governed by the Privacy Policy and the Cookie Policy published on the website.

By placing an order or using the website, you declare that you have read the relevant policies.

36. Limitation of liability

To the maximum extent permitted by law, Vittorio Citro shall not be liable for:

  • delays not directly attributable to Vittorio Citro;

  • courier service failures;

  • temporary technical malfunctions;

  • errors caused by incorrect data provided by the customer;

  • temporary unavailability of the website;

  • colour differences due to devices or screens;

  • indirect damage, loss of opportunity, loss of profit or consequential damage;

  • force majeure events.

This limitation does not exclude or limit the consumer's mandatory rights, the legal guarantee of conformity or liability in cases where it cannot be excluded by law.

37. Force majeure

Vittorio Citro shall not be liable for delays or failures to perform caused by events beyond its reasonable control, including, by way of example:

  • strikes;

  • natural disasters;

  • fires;

  • floods;

  • wars;

  • pandemics;

  • orders issued by the authorities;

  • transport blockages;

  • power or network outages;

  • malfunctions of third-party suppliers;

  • customs events;

  • causes attributable to couriers.

In such cases, order processing, shipping or delivery times may be delayed.

38. Changes to the Terms

Vittorio Citro reserves the right to update, modify or replace these Terms and Conditions at any time.

The version applicable to an order is the one published on the website at the time of purchase, unless changes are required by law or are more favourable to the customer.

Please consult this page periodically.

39. Partial invalidity

If any provision of these Terms is found to be void, invalid or unenforceable, that provision shall be applied to the maximum extent permitted by law or considered severed from the remaining clauses.

The other provisions shall remain fully valid and effective.

40. Governing law and jurisdiction

These Terms are governed by Italian law.

For consumer customers, the competent court is that of the consumer's place of residence or domicile, if located within the territory of the Italian State, within the limits provided for by applicable law.

For professional or business customers, or those purchasing with a VAT number, the court of Nocera Inferiore (SA) has exclusive jurisdiction, unless otherwise required by law.

41. Dispute resolution

In the event of a dispute, you can contact Vittorio Citro using the details given in the Contact section.

Consumers continue to have access to the means of redress provided for by applicable law, including any alternative dispute resolution procedures where available.

42. Precedence of the consumer's mandatory rights

Nothing in these Terms and Conditions is intended to exclude, limit or prejudice the mandatory rights granted to consumers under Italian and European law.

Should any clause be interpreted as conflicting with such rights, it shall apply only to the extent permitted by law.

43. Contact

For questions about these Terms and Conditions, orders, shipping, returns or refunds, you can contact us at the following details:

Vittorio Citro
Email: info@vittoriocitro.it
Telephone: +39 081 1972 3599
Customer service hours: Mon-Sat 10:00-13:30 | 16:30-20:30