Legal notice

This Legal Notice governs access to, consultation and use of the vittoriocitro.it website, as well as of the information, content, images, services and features available through the website.

By accessing the website, browsing it, using the services available or placing an order, you declare that you have read and understood this Legal Notice, the Terms and Conditions of Sale, the Privacy Policy, the Cookie Policy, the Shipping and Delivery Policy and the Returns and Refunds Policy.

If you do not accept the conditions set out herein, please do not use the website or place orders.

1. Website owner

The vittoriocitro.it website is operated by:

Vittorio Citro S.r.l.
Registered office: Via Sasso 1, 84086 Roccapiemonte (SA), Italy
Legal representative: Vittorio Citro
Companies Register of Salerno – REA SA-455471
Share capital: € 10.000 fully paid up
VAT number: IT05556330651 · Tax code: 05556330651
PEC: vittoriocitro@pec.it
Email: info@vittoriocitro.it
Phone: +39 081 1972 3599
Customer service hours: Mon-Sat 10:00-13:30 | 16:30-20:30

Responsible for editorial content: Vittorio Citro, Via Sasso 1, 84086 Roccapiemonte (SA), Italy. Vittorio Citro S.r.l. is not obliged to and does not take part in dispute resolution proceedings before a consumer arbitration board.

2. Purpose of the website

The vittoriocitro.it website has informational, promotional and commercial purposes.

Through the website, Vittorio Citro presents and sells online fashion products, clothing, footwear, accessories, fragrances, lifestyle items and other products available in its catalogue.

The information published on the website is provided for descriptive and commercial purposes. It does not constitute professional, legal, tax, medical, technical or any other kind of advice.

3. Conditions of use of the website

You undertake to use the website in a proper and lawful manner and in compliance with applicable law.

It is forbidden to use the website to:

  • pursue unlawful, fraudulent or abusive purposes;

  • transmit false or incomplete data, or data belonging to third parties without authorisation;

  • place fictitious, fraudulent or unauthorised orders;

  • compromise the security or operation of the website;

  • gain unauthorised access to accounts, systems or data;

  • copy, extract, reproduce or reuse content without authorisation;

  • use bots, scrapers, crawlers, automated systems or unauthorised data-collection tools;

  • harm Vittorio Citro, its customers, suppliers, partners or collaborators.

Vittorio Citro reserves the right to limit, suspend or prevent access to the website for users who behave in a manner contrary to the law, to good faith, to these legal documents or to the company's legitimate interests.

4. Product information

Vittorio Citro strives to provide accurate, up-to-date and complete information on the products published online.

However, product descriptions, images, colours, materials, fit, availability, prices and characteristics may contain errors, inaccuracies, variations or differences due to:

  • the screen or device settings used by the user;

  • lighting, photographic rendering or image post-production;

  • catalogue updates;

  • changes made by suppliers or brands;

  • technical, typographical or upload errors;

  • temporary stock discrepancies.

Images are for representative and descriptive purposes. Any accessories, props or matching products shown in the images are not included, unless expressly stated otherwise on the product page.

If you have any doubts about the size, colour, composition, fit or characteristics of a product, please contact customer service before purchasing.

5. Errors, inaccuracies and updates

Vittorio Citro reserves the right to correct, modify, update or remove information on the website at any time, including prices, descriptions, availability, promotions, delivery times and editorial content.

In the event of an obvious error in price, availability, description or promotion, Vittorio Citro may suspend, modify or cancel the order, informing the customer and, where due, refunding the amount paid.

You may not demand the fulfilment of an order based on a technical, typographical, manifest or recognisable error.

6. Product availability

Product availability shown on the website is updated with the utmost care, but may vary due to simultaneous sales online and in the physical boutique, inventory errors, synchronisation delays or technical problems.

The automatic acknowledgement of receipt of an order does not constitute an absolute guarantee that the product is available.

If a product is unavailable, Vittorio Citro may cancel the order, offer an alternative item or refund the amount paid, in accordance with the Terms and Conditions of Sale.

7. Prices and promotions

Prices published on the website are expressed in euro and include VAT, unless otherwise stated.

Shipping costs, duties, customs taxes, import costs or ancillary services may be shown separately during checkout.

Prices, offers, discount codes, promotions and commercial campaigns may vary over time and do not necessarily apply retroactively to orders already concluded.

Vittorio Citro reserves the right to modify or discontinue promotions, offers and discount codes at any time, in compliance with applicable law.

8. Online purchases

Purchases made on vittoriocitro.it are governed by the Terms and Conditions of Sale published on the website.

Before completing an order, you must carefully check:

  • the products selected;

  • sizes;

  • colours;

  • quantities;

  • price;

  • shipping address;

  • billing details;

  • payment method;

  • delivery method.

You are responsible for the accuracy of the data you enter.

Vittorio Citro is not responsible for delays, parcels held in storage, failed deliveries, additional costs or problems arising from incorrect, incomplete or out-of-date data provided by the customer.

9. Shipping, delivery, returns and refunds

Shipping, delivery, return and refund arrangements are governed by the respective policies published on the website:

  • Shipping and Delivery Policy;

  • Returns and Refunds Policy;

  • Terms and Conditions of Sale.

Please read these documents carefully before making a purchase.

The return conditions require the product to be returned intact, unused, unwashed, undamaged and complete with its tags, accessories, seals, dust bags, boxes and original packaging.

The brand's original packaging, including the shoe box, is an integral part of the product and must not be used as outer packaging for shipping the return.

Applying labels, adhesive tape, writing, seals, glue or other materials directly to the original packaging may result in a reduction of the refund proportionate to the diminished value of the product.

10. Legal guarantee

Products sold to consumers are covered by the legal guarantee of conformity provided for by current legislation.

The legal guarantee covers lack of conformity existing at the time the goods are delivered, within the limits and in the manner provided for by law.

The guarantee does not cover damage caused by improper use, normal wear and tear, incorrect washing, inadequate storage, accidental damage, alterations, unauthorised repairs or handling inconsistent with the nature of the product.

The consumer's mandatory rights under applicable law remain unaffected.

11. Intellectual property

All content on the vittoriocitro.it website, including by way of example texts, images, photographs, graphics, logos, videos, product descriptions, layout, design, visual elements, editorial content, code and site structure, is protected by intellectual property law.

It is forbidden to copy, reproduce, distribute, modify, publish, download, extract, reuse or exploit any content of the website without the prior written authorisation of Vittorio Citro or of the respective rights holders.

Any unauthorised use of the content may be prosecuted before the competent authorities.

12. Third-party trademarks

The trademarks, logos, trade names, images and distinctive signs of the brands shown on the website belong to their respective owners.

Their presence on vittoriocitro.it is solely for the purpose of identifying, describing and marketing the genuine products sold by Vittorio Citro.

The use of such trademarks does not imply any affiliation, sponsorship, endorsement or direct relationship with their respective owners, unless expressly stated otherwise.

13. Editorial content, blog and magazine

Any articles, guides, editorial content, style advice, fashion tips, descriptive texts, blog or magazine content published on the website are for informational, promotional and inspirational purposes.

Such content does not constitute professional advice and does not guarantee specific results.

Vittorio Citro reserves the right to modify, update or remove such content at any time.

14. External links and third-party services

The website may contain links to websites, platforms, tools or services operated by third parties, including payment systems, couriers, returns portals, social networks, review systems, advertising platforms, analytics services and technology tools.

Vittorio Citro does not control and is not responsible for the content, operation, availability, security, terms, privacy policies or commercial practices of third-party websites and services.

Access to external websites or services is at the user's own responsibility.

15. Technology platform

The website may be built, operated or supported through third-party platforms and technology providers, including Shopify.

All sales made through vittoriocitro.it are concluded directly with Vittorio Citro, unless otherwise stated.

Shopify and the other technology providers are not responsible for products, orders, shipping, returns, refunds, customer service or commercial relationships between the customer and Vittorio Citro.

16. Website security

Vittorio Citro adopts reasonable measures to protect the website and the data processed through its systems.

However, no IT system can be considered completely immune from risks, interruptions, errors, unauthorised access or malfunctions.

You are responsible for the security of your own device, your connection, your login credentials and the proper use of the website.

17. Limitation of liability

To the maximum extent permitted by law, Vittorio Citro shall not be liable for:

  • temporary interruptions of the website;

  • technical errors;

  • malfunctions of third-party platforms;

  • delays caused by couriers or external suppliers;

  • temporary unavailability of products;

  • colour differences due to the user's screen;

  • incorrect data entered by the customer;

  • improper use of the website;

  • indirect damage, loss of opportunity, loss of profit or consequences not directly attributable to Vittorio Citro;

  • force majeure events or circumstances beyond the company's reasonable control.

This limitation does not exclude or limit the consumer's mandatory rights, the legal guarantee of conformity or any liability that cannot be excluded by law.

18. Disputes, abuse and protection of the company

In the event of disputes relating to orders, payments, deliveries, returns or refunds, please contact Vittorio Citro customer service first.

Vittorio Citro reserves the right to protect its interests in the event of:

  • fraudulent orders;

  • false or incomplete data;

  • repeated failures to collect parcels;

  • non-compliant returns;

  • unfounded chargebacks;

  • abusive claims;

  • untruthful statements;

  • damage to the product or its original packaging;

  • improper use of the return or refund procedures.

To this end, Vittorio Citro may retain and produce, within the limits permitted by applicable law, documentation relating to orders, payments, shipments, deliveries, returns, refunds, quality checks, communications with the customer, and photographs and videos of the condition of the product.

19. Privacy and personal data protection

The processing of personal data is governed by the Privacy Policy published on the website.

Please read the Privacy Policy and the Cookie Policy carefully before using the website, creating an account, subscribing to the newsletter or placing an order.

Personal data are processed in accordance with applicable data protection law.

20. Communications

Communications relating to orders, shipping, payments, returns, refunds, customer service or disputes may take place by email, telephone, SMS, WhatsApp, automatic website notifications, the returns portal or other channels indicated by the customer.

Communications sent to the email address provided by the customer when ordering are deemed to have been validly sent.

You are responsible for keeping your contact details correct and up to date.

21. Changes to this Legal Notice

Vittorio Citro reserves the right to modify, update or supplement this Legal Notice at any time.

The updated version will be published on this page and will take effect from the date of publication, unless otherwise stated.

Please consult this page periodically.

22. Governing law

This Legal Notice is governed by Italian law.

For consumer customers, the mandatory rights provided for by current legislation continue to apply, including the jurisdiction of the court of the consumer's place of residence or domicile where provided for by law.

For professional or business customers, or those purchasing with a VAT number, the court of Nocera Inferiore (SA) has exclusive jurisdiction, unless otherwise required by law.

23. Precedence of the consumer's mandatory rights

No provision of this Legal Notice is intended to exclude, limit or prejudice the mandatory rights granted to consumers under Italian and European law.

Should any clause be interpreted as conflicting with such rights, it shall apply only to the extent permitted by law, and the other provisions shall remain valid.

24. Contact

For any request relating to this Legal Notice, you can contact us at the following details:

Vittorio Citro
Email: info@vittoriocitro.it
Telephone: +39 081 1972 3599
Customer service hours: Mon-Sat 10:00-13:30 | 16:30-20:30