Transparency guide & bespoke service

Your first purchase from Vittorio Citro

Buying luxury clothing or niche fragrances online requires trust: the same trust you place in us when you visit our physical boutique in Roccapiemonte. Here, we explain in detail how we work, how we prepare every order and why shopping with us combines digital speed with the personal service of an Italian boutique established in 1917.

🛡️ 100% Official Authenticity

Products sourced directly from fashion houses and authorized distributors. No intermediaries or dropshipping.

📏 Size Support in cm

We measure the item in person with a tailor’s tape measure or send you real videos on WhatsApp.

🚚 Shipping 24/48h

Express dispatch directly from our warehouse at Via Sasso 1 in Roccapiemonte.

🔄 30 Days for a Worry-Free Return

Priority size exchanges and hassle-free returns with prompt refunds.

1. Guaranteed authenticity and traceable supply chain

In contemporary fashion e-commerce, concerns about counterfeit products or unauthorized channels are understandable. On vittoriocitro.it, every item comes exclusively from official distribution agreements with manufacturers and their accredited distributors.

  • No intermediaries or dropshipping: The products listed online are physically stored in our warehouses at Via Sasso 1 in Roccapiemonte (Salerno).
  • Original tags and serial numbers intact: Clothing, footwear and accessories are shipped with the original factory tag, warranty seals and packaging provided by the manufacturer.
  • Sealed niche perfumery: All niche fragrances (Nishane, Orto Parisi, Nasomatto, Filippo Sorcinelli, Giardini di Toscana) come from official batches and are shipped with the original seals intact.

2. Size Support: Your boutique stylist

On major international marketplaces, questions about shoulder fit or half a shoe size are met with generic conversion charts or chatbot replies. In our physical boutique, the collections are just a few meters from our desk.

How WhatsApp consultations work (081 1972 3599):

  • Measurements in centimeters: If you're unsure about the fit of an item, we’ll take a tailor’s tape measure and measure the shoulders, chest or inner sole.
  • Photos and videos in natural sunlight: We show you the true color of the fabric without any studio lighting alterations.
  • Styling advice: We’ll help you pair your outfit with bags, footwear, and the most suitable signature scent.

Customer service hours: Monday - Saturday 09:30–13:00 / 16:30–20:30.

3. Fast shipping, size exchanges and returns

We entrust every order to leading express couriers (GLS, DHL, UPS) under the following transparent conditions:

  • Delivery times: 24/48 business hours throughout Italy (72 hours for islands and remote areas).
  • Real-time tracking: Receive a tracking code by email and SMS as soon as the parcel leaves our boutique.
  • Express size exchange: If the fit isn’t perfect, we’ll immediately reserve the replacement size via WhatsApp before it sells out.
  • Returns within 30 days: You have 30 days to return an item. Your refund will be issued promptly as soon as the item arrives back at our premises in pristine condition.

4. Contact details and historic location

Transparency is the foremost value of a long-established business. You can always reach us and visit us in person:

Physical boutique: Vittorio Citro Boutique, Via Sasso 1, 84087 Roccapiemonte (Salerno), Italy

Landline & WhatsApp: 081 1972 3599

Email: ordini@vittoriocitro.it

VAT number: 05244580658

Boutique hours: Monday - Saturday 09:30–13:00 / 16:30–20:30 (Closed Sunday)

Frequently asked questions for new customers

How can I be sure the products are authentic?

Vittorio Citro has been an officially authorized retailer since 1917, with direct contracts with fashion houses and official distributors of artistic perfumery. All garments arrive with their original tags, serial codes, and packaging.

What happens if I choose the wrong size for a garment or shoe?

You can contact our team right away on WhatsApp at 081 1972 3599. We’ll immediately reserve the alternative size at the boutique and assist you step by step with a quick exchange or refund.

Can I ask for style advice before ordering?

Certainly. Our customer service is handled directly by the boutique staff. We can send you live photos in natural sunlight, measure the shoulders in centimeters, or recommend which niche fragrance to pair with your outfit.